SS
Simamkele S
1 reviews | Active since May 2026
14 May 2026, 13:25
It had always been a good wifi to me but now I have no internet and it's very hard to reach their agents
It had always been a good wifi to me but now I have no internet and it's very hard to reach their agents. The ones on the calls drops you after explaining your problem and it's hard to reach the ones on whatsapp.
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Replies (1)
Webafrica's replyOfficial
14 May 2026, 13:32Hi Simamkele,
Thank you for taking the time to share this with us. When a service that has generally worked well suddenly goes down and you’re unable to reach support easily, it can be incredibly frustrating, especially when calls are dropping and WhatsApp responses are slow. We understand how upsetting this is, and this is not the kind of experience we want our clients to be left with.
Your feedback about the connectivity issue and the difficulty reaching agents will be shared for review, as access to timely support is critical.
If you still need assistance, please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and we’ll gladly take a closer look and help where we can.
Warm regards,
Webafrica Crew
Thank you for taking the time to share this with us. When a service that has generally worked well suddenly goes down and you’re unable to reach support easily, it can be incredibly frustrating, especially when calls are dropping and WhatsApp responses are slow. We understand how upsetting this is, and this is not the kind of experience we want our clients to be left with.
Your feedback about the connectivity issue and the difficulty reaching agents will be shared for review, as access to timely support is critical.
If you still need assistance, please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and we’ll gladly take a closer look and help where we can.
Warm regards,
Webafrica Crew
Webafrica's reply14 May 2026, 13:32
Official
Hi Simamkele,
Thank you for taking the time to share this with us. When a service that has generally worked well suddenly goes down and you’re unable to reach support easily, it can be incredibly frustrating, especially when calls are dropping and WhatsApp responses are slow. We understand how upsetting this is, and this is not the kind of experience we want our clients to be left with.
Your feedback about the connectivity issue and the difficulty reaching agents will be shared for review, as access to timely support is critical.
If you still need assistance, please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and we’ll gladly take a closer look and help where we can.
Warm regards,
Webafrica Crew
Thank you for taking the time to share this with us. When a service that has generally worked well suddenly goes down and you’re unable to reach support easily, it can be incredibly frustrating, especially when calls are dropping and WhatsApp responses are slow. We understand how upsetting this is, and this is not the kind of experience we want our clients to be left with.
Your feedback about the connectivity issue and the difficulty reaching agents will be shared for review, as access to timely support is critical.
If you still need assistance, please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and we’ll gladly take a closer look and help where we can.
Warm regards,
Webafrica Crew