Issue 1: Being charged pro rata, when services not even activated. Issue 2: No assitance provided for on boarding and setting up router

Issue 1: Being billed pro rata rates even though the service is not even active yet on WebAfrica. Current ISP will only let line go on the 30th of April. However once I received the router after demanding it be sent as per agreed terms, as I need to work on the 1st of May from hoe, it got sent, then a few days later a bill for Pro rata usage was sent, even though the line had not been moved over.

Issue 2: Poor customer service as well as on borading assitance. Live number to contact agents not available during public holiday.

Whatsapp chat says agents are avaialble but with no reply Struggling to get into router admin page to setup router with my preferred SSID and password.

need to get all devices onto the router but with no response or assistance from WebAfrica.

If this was going to be such a hassle I woul dhave rather stck with my previous ISP.

As a new customer I am not happy with what was initially promised with moving over to WebAfrica as well as the on boarding process.