Is Webafrica serious about business??

I'm not even sure who will read this or if anyone will respond. I'm a new customer who found your company on Google to assist with my home fibre for R759.00 per month. I signed up and paid what was needed, and a router was delivered. • Sign up was done around the 26th November. • Router was delivered around 3 or 4 days after. Since then, I've been in contact with people on your WhatsApp line, as you can see from the screenshots of some of the communication. After several chats, we found my number was wrong, so we updated it on the 12th December. I've been giving my number to agents for weeks before, and none of them mentioned it was wrong. How do you validate an account when a customer is asked for their number? Anyways after chats All the replies I get after giving them time to check on my order are, "WE HAVE ESCALATED TO OPENSERVE BRAND MANAGER," and it's now in their hands to contact me. Every single chat has been this way, and to date, no one has called me to schedule an installation. Then today, the 17th, I spoke to an agent named Thaaqib, and he sent me a screenshot saying an installation was supposed to be done on the 16th, but no one came, called me, or even scheduled it days before. If I'm having such problems just getting installed, imagine using you guys and Openserve as a provider. Can you advise if I can cancel this or what the solution would be? I work from home and need WiFi. I'm spending R549 per day on MTN data to get my files across as I work with big files. How do you guys work? This is extremely frustrating and terrible service. Someone needs to help here. Thank you.