IS WEBAFRICA A ****?

I've placed an order for internet at my home on the 19th July 2023. I paid the necessary money that was required for the installation etc. I got an email the next day that the company that is doing the fibre cannot provide the service of fibre at the estate i live at.

I contacted web africa on the 20th July 2023, about the email i had received and i was informed that openserve does the fibre in that estate. I was asked to place an order for another package, which I did and paid once again. I received a message that an installer was going to be at my place on the 24th July 2023. Apparently the installer called my number but spoke to person that has the same name as me and stated they didnt order fibre, which was strange.

I've made contact with Webafrica on multiple occasions trying to speak to some sort of management. The WhatsApp system that is used is not helpful. As i had to keep explaining the same story to every consultant.

Eventually a manager contact me on 31 July 2023 to find out more about my issue. I was told that a new order has to be put in and that it will be prioritized. It's now the 8th August 2023 and still don't have internet at my premises. Why does it feel as though I've been ****med.