Is there anyone at Webafrica that wants to keep their customers?

On [Date], I initiated a chat with your agent, Zaghlula B, at 07:57 AM and was connected at 08:12 AM. I requested an update to my contact number, which she completed. I then asked for my line to be reconnected, but instead, she created a new account, leaving my line pending. This unnecessary action caused further delays.

Following this, I went through the queuing process again and spoke with Nompumelelo S, who informed me that my account was active. However, when I checked at home, the service was still off, even after rebooting. Nompumelelo S then stated it would take 24 to 48 hours to resolve. I now have three accounts under my name, but I only need one active line (***).

Unsatisfied with the varying responses, I attempted to chat again. I waited from 09:39 AM until 11:47 AM for assistance. Matthew joined the conversation, took my details, and then transferred me to another agent. My session ended at 12:14 PM (***). I then waited from 12:00 PM until 4:47 PM. Keegan Eckles joined the chat and tried to assist by asking for pictures of the modem, but since the fiber was off, my son could not help. Keegan left a note for further assistance, but I received no follow-up.

Today, I have been waiting in the queue since 8:00 AM. Between 11:30 AM and 12:00 PM, I called Sales, but the representative’s tone was unpleasant as I was not making a purchase. He promised someone would call me back, but I have yet to receive any communication.

This level of service is unacceptable. I am requesting immediate resolution of my issue and a clear explanation of why I have multiple accounts and why my service has not been restored. I expect prompt and effective action to resolve this matter. ***