Is hard to get hold ...

Hi Vincent,  we completely understand how frustrating it must be to go 12 days without internet, especially when connectivity is essential. We’ve noted your situation and want to reassure you that your case is being reviewed by our team to identify the cause and get your service back up as quickly as possible. In the meantime, if you need any updates or support, you’re welcome to reach out via a direct message on Hello Peter and we’ll assist you promptly. Warm regards,
 Webafrica Crew