Is anyone out there? Hellooooo

How about 4emails,4 whatsapp chats, 2bot chats, and no internet after 3 days going in for 4 days now. No one responds to a complaint, calls are logged asking to switch off the box and restart in 10 minutes, send a picture of the lights bla bla blahh. I am tired so, I will be moving my business elsewhere as I work from home, small remote work which is my bread and butter for most part of the month. It's killing me that I have to switch on my Vodacom mobile data, pay a hefty sum to be connected. There is no one to talk to, only a WhatsApp chat which takes an hour for them to ask the same questions and log a call. So, yeah, that's my experience.