Is anyone out there?

Webafrica is quick to make sales! Even quicker to take your money! But no one is around to give any answers! Service is pathetic, bordering on non-existent!

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What happened: In the beginning of Feb I ordered a NEW fiber installation for my daughter in JHB. Everything went through smoothly no issues.

The installation took some time due the "pandemic", perfectly understandable and was completed close to the end of March. End of March I was charged pro-rata which is normal, no issues there. however this is where things went horribly wrong.

1. The fiber router was sent to the wrong town, when they had the correct address and was 2 weeks late, received 2 weeks into April which I was billed for.

2. Installation was faulty for the entire month of April, I disputed the pro-rata'd amount and asked for the amount to be credited before they debited it from my account but it never happened and I was over charged!

Purchase -R2545.10 from SAVINGS ACCOUNT; Ref Web Africa Networks

I have made several calls and logged a number of support tickets, tickets which are closed for no reason and where no response has been forthcoming!

06/05/2020 12:16 Conrad Haack - Client

06/05/2020 12:16 Submitted Subject Department Urgency Status 04/05/2020 14:35 Bdt130 billing dispute Billing Low Closed The above ticket was closed 2 days after I logged with NO response or reason!

All I am asking for is for someone to take responsibility for how that company treats it's clients. I have had a history of issues with WebAfrica, the level of ineptitude is staggering.

Why do I have to jump through hoops to fix YOUR mistakes?