Internet Service Reconnection and Refund Request

Good day Webafrica

My name is Phumzile Vangqa, residing at 1536 Ngoase Street, Dlamini 1. My contact number is ***.

I did not subscribe to internet services for September 2024, as I was not at home. On October 1st, I made a payment for the reconnection of my internet service, as it operates on a month-to-month basis. Despite this payment, my services have not been reconnected.

Below are the details of my communication with your agents, along with confirmation of my payment:

09/10/2024: Spoke with an agent named Thaaqib J. 07/10/2024: Chatted with Sandile T, who confirmed that the payment had been received and that services would be restored within 4 hours. However, the service remains inactive. The payment was made using the same card I usually use for internet services. I also contacted Vumatel, and their response was as follows:

"Good day, Phumzile. We trust that you are well. We are truly sorry to hear about your experience. Please note that if you request a refund, you will need to contact your ISP (Webafrica) to assist you with your refund request ASAP."

I urgently require the reconnection of my services or a refund, as this delay has caused me significant inconvenience, including receiving a warning from my employer due to my inability to work from home.

Please treat this matter with the urgency it deserves, and kindly resolve the issue at your earliest convenience.

Thank you, Phumzile Vangqa Contact: ***