Internet service provider - poor service

I don't know if the staff receive any training, all they do is apologize and say they are trying to assist. Not one of the staff I dealt with on their whatsapp chat actually assisted me. No one returns calls, even when I was told that one of the managers would 'call me in a few hours'. And they wonder why clients get so frustrated and shout at them. And all this is to sign up as a new client, webafrica was quick to debit my bank account before anyone has assisted. Very poor customer service. I am extremely disappointed and will not be recommending them to any of my friends.