Internet provider that doesn't even read their emails

I started my journey with webafrica in december 2018. My 1st complaint was on the 11th of December about my fibre box being damaged in out move this we dont have access. I then tried phoning them as they were not replying to my emails. I was put on hold numerous times. On the 26th I finally got hold of someone she said the person handling my case was on leave and didn't hand it over. She would handle it and I would be credited for the time I have not been able to access the service. Then all went silent again. I tried phoning again seeing as emails don't work for this internet provider. Finally once more I was promised that someone will sort out my problem and I will be credited. They told me that they would escalate the problem and I would hear back from them within the business day. It is 3 days later I still haven't had any response and no one will even get back to me when I say that I want to cancel! I would never reccomend this company as they have no customer service.