Internet Down Unresolved

Firstly I would like to say thank you for the absolute worst service, and below I will number why I say this.

I ordered my fibre, it was installed, but then waited another whole week after that before I received my router.

When the internet cables were installed, we explicitly asked that it is not run through the ceiling as we have a rat problem, this request was brushed off and they continued installing it in the ceiling.

The rats, as mentioned ended up eating the cable and I had to call out a technician, they came and again I requested that it is removed out of the ceiling as this will be a problem, yet again this was denied and the cable was simply fixed.

Again rats, ended up eating the cable and I had to call out a technician, they came and again I requested that it is removed out of the ceiling as this will be a problem, yet again this was denied and the cable was simply insulated.

And then yet again the rats ate through it, which had me yet again call out a technician, this time he agreed it must be run outside, with that said, I then asked that it is run from the pole to the corner and run against the wall to the next corner, with this, there is more than enough cable left to do this, instead he decided to take a short cut, and go straight from the pole to a corner, ending up the cabling running through the tree, eventually ending in the wind damaging it and again Saturday my internet went off for the 4th time.

Since I reported my fault, logged my fault I was on the phone and explaining my situation that I have an extremely important event tonight, webinar which I am hosting for a internationally based company. I was assured that a technician will come and sort it out. By 4pm still no one showed and I called Telkom themselves, this is when I was told no, by WebAfrica the technician has been scheduled for tomorrow, again explaining the importance of the situation, they assured me someone will be sent out. I was prepared to pay an overtime fee. It is now 5:30pm and the internet has still not been resolved.

Since I have decided to switch over to Fibre with WebAfrica, I have had nothing but problems, I have had this fibre for a month and a half, and it was off more than I have used it.

Now firstly, for tonight I will be topping up my mobile router which has unstable internet connection and therefore spending an additional R1000 on the top up, which if this event does not go as planned I will loose my job.

During the covid 19, where we solely rely on digital and internet, and I expressed multiple times the importance and urgency of the situation it was decided that I am not important enough to be sorted out. If the technicians did they job properly the first time this would never have happened. Clearly somewhere between WebAfrica and Telkom, the technicians that are employed can in plain English be classified as useless, not to mention the customer service.

So therefore. Thank you for the worst service, and thank you for possibly causing me to loose my job tonight.