Internet Connectivity

I logged a ticket with WA 27-09-2015 @ 08:02 PM and to date more than 6 weeks later the issue is still not resolved. I understand that the issue is Telkom related however one is forced to take a Telkom line through WA hence they are responsible for managing the line and the buck stops with them.<br> <br> I have had 5 technicians from Telkom come to my house all of which confirmed the issue is not at the house but down the line somewhere yet this is still to be fixed and each time a technician comes to the house they close the ticket only to have to start the waiting process all over again.<br> <br> As the buck stops with WA they should own the problem and drive resolution. I have been paying for a 4Mb line and data which I have been unable to use. Telkom said I now need to downgrade to a 2Mb line to get stability. The line worked for more than 6 months on 3.8Mb so why now does it need downgrading.<br> <br> After being a loyal WA customer for 8 years I am seriously considering changing providers. It seems that like other ISP suppliers once they become bigger they don't care about their smaller clients. Shocking to say the least.