Internet Connection Problem

I have submitted a ticket on Sunday, 22 March 2020. I confirmed that my internet is down and on the same day proposed that a technician should come to my premises. Then the ticket was closed by you and I had to open another ticket, with the same issues. The problem still hasn't been resolved and I need to work from home WITH internet access. If this is not resolved by tomorrow, I am cancelling my internet service and signing up with a different provider that can provide me with better technical support.