Internet completely down / no support or feedback

I used to refer everybody that I possibly could to Webafrica due to their great service and pricing. My view on them has drastically changed over the past week after my LTE went down completely and I am just not getting the problem solved. I have logged a ticket and I have tried to call in multiple times over the past few days with no answer from the support side. I have spoken to two different techs over their Whatsapp support platform, the first one sent me steps to follow of which I followed with no success and I mailed him the results with no response or further support from him. The second tech said he would contact Telkom about the issue and just never got back to me. My ticket was logged on the 27th of May and I have to initiate a conversation with support every time, just to try and hear what is going on. This is not how things should be done and I will not refer anybody else to Webafrica from here on forward. I understand lockdown is tough, I myself am a IT specialist and I am expected to work remotely after salary cuts and so on... But I don't let my customers down like this. After the dust has settles, I will be moving service providers and will advise others to do so as well.