MQ
Mzuvukile Q
1 reviews | Active since Sept 2016
20 Apr 2026, 15:09
Internet chaos
My wifi was cancelled by web africa I only learnt when I went to go pay I then contacted them on Friday and they said they will send me a easy pay number on Saturday, Saturday they were quiet the whole day I then started a conversation with them on Sunday, on Sunday I was speaking to Samukelisiwe who told me to pay the amount at a Standard Bank account I then paid send the POP and my wifi never went on tried to get into touch with billing at ten in the morning and I waited the whole day for billing dept to get back to me, they only got back to me this morning fair enough now the plot is taking a new twist they are saying I paid into the wrong account and they asked for my banking details I gave them my banking details and they said they would pay after 14 working days, everyone knows 1 hour when you don't have internet is very frustrating I'm buying data on my phone and my kids connect on my phone I spend nothing less than R150 on data bundles and I must wait for 14 working days their is not room for escalation no one is helpful and it is really frustrating I'm even thinking of changing providers.
Helpful (0)
Replies (8)0
Replies (8)
Webafrica's replyOfficial
20 Apr 2026, 15:29Hello Mzuvukile,
We understand how frustrating and disruptive this experience has been, especially with the service being cancelled unexpectedly, the back-and-forth around payment instructions, and the lack of timely feedback from different teams. It’s also completely understandable how difficult it is to manage without home internet, particularly with the added cost of mobile data.
We can confirm that your refund request has been logged and is currently being processed. Refunds generally take between 7–15 working days, which is the standard processing timeframe for completion. Once finalised, the refund will be processed back to the banking details you provided.
If you need any further assistance, feel free to reach out via Hello Peter and we’ll assist you directly.
Warm regards,
Webafrica Crew
We understand how frustrating and disruptive this experience has been, especially with the service being cancelled unexpectedly, the back-and-forth around payment instructions, and the lack of timely feedback from different teams. It’s also completely understandable how difficult it is to manage without home internet, particularly with the added cost of mobile data.
We can confirm that your refund request has been logged and is currently being processed. Refunds generally take between 7–15 working days, which is the standard processing timeframe for completion. Once finalised, the refund will be processed back to the banking details you provided.
If you need any further assistance, feel free to reach out via Hello Peter and we’ll assist you directly.
Warm regards,
Webafrica Crew
Webafrica's reply20 Apr 2026, 15:29
Official
Hello Mzuvukile,
We understand how frustrating and disruptive this experience has been, especially with the service being cancelled unexpectedly, the back-and-forth around payment instructions, and the lack of timely feedback from different teams. It’s also completely understandable how difficult it is to manage without home internet, particularly with the added cost of mobile data.
We can confirm that your refund request has been logged and is currently being processed. Refunds generally take between 7–15 working days, which is the standard processing timeframe for completion. Once finalised, the refund will be processed back to the banking details you provided.
If you need any further assistance, feel free to reach out via Hello Peter and we’ll assist you directly.
Warm regards,
Webafrica Crew
We understand how frustrating and disruptive this experience has been, especially with the service being cancelled unexpectedly, the back-and-forth around payment instructions, and the lack of timely feedback from different teams. It’s also completely understandable how difficult it is to manage without home internet, particularly with the added cost of mobile data.
We can confirm that your refund request has been logged and is currently being processed. Refunds generally take between 7–15 working days, which is the standard processing timeframe for completion. Once finalised, the refund will be processed back to the banking details you provided.
If you need any further assistance, feel free to reach out via Hello Peter and we’ll assist you directly.
Warm regards,
Webafrica Crew
MQ
Mzuvukile Q's updateReviewer Update
21 Apr 2026, 05:06Good Day
I really don't understand why I should wait 15 working days when the mistake was on your side don't you guys have an SOP? Furthermore I paid another R439 and my internet is still not working.
I really don't understand why I should wait 15 working days when the mistake was on your side don't you guys have an SOP? Furthermore I paid another R439 and my internet is still not working.
MQ
Mzuvukile Q's update21 Apr 2026, 05:06
Reviewer Update
Good Day
I really don't understand why I should wait 15 working days when the mistake was on your side don't you guys have an SOP? Furthermore I paid another R439 and my internet is still not working.
I really don't understand why I should wait 15 working days when the mistake was on your side don't you guys have an SOP? Furthermore I paid another R439 and my internet is still not working.
Webafrica's replyOfficial
21 Apr 2026, 09:11***
Hello Mzuvukile,
To ensure no further delay and for additional clarity. Please let us know if you'd like to proceed with the reconnection request logged yesterday, ref# WA***? Please confirm via private message.
Warm regards,
Webafrica Crew
Hello Mzuvukile,
To ensure no further delay and for additional clarity. Please let us know if you'd like to proceed with the reconnection request logged yesterday, ref# WA***? Please confirm via private message.
Warm regards,
Webafrica Crew
Webafrica's reply21 Apr 2026, 09:11
Official
***
Hello Mzuvukile,
To ensure no further delay and for additional clarity. Please let us know if you'd like to proceed with the reconnection request logged yesterday, ref# WA***? Please confirm via private message.
Warm regards,
Webafrica Crew
Hello Mzuvukile,
To ensure no further delay and for additional clarity. Please let us know if you'd like to proceed with the reconnection request logged yesterday, ref# WA***? Please confirm via private message.
Warm regards,
Webafrica Crew
MQ
Mzuvukile Q's updateReviewer Update
21 Apr 2026, 09:17You guys should work on your customer service experience as this looks like an automated reply because your are engaging me on the questions I asked and I wouldn't pay another premium if I didn't want connection what kind of question is that?
MQ
Mzuvukile Q's update21 Apr 2026, 09:17
Reviewer Update
You guys should work on your customer service experience as this looks like an automated reply because your are engaging me on the questions I asked and I wouldn't pay another premium if I didn't want connection what kind of question is that?
MQ
Mzuvukile Q's updateReviewer Update
23 Apr 2026, 12:18Good Day you said you've processed my refund on Monday however I haven't received it yet and today is Thursday
MQ
Mzuvukile Q's update23 Apr 2026, 12:18
Reviewer Update
Good Day you said you've processed my refund on Monday however I haven't received it yet and today is Thursday
Webafrica's replyOfficial
23 Apr 2026, 12:23Hi Mzuvukile, we hear your concern, especially since you were advised that the refund was processed on Monday and you’re still waiting for it to reflect. We understand how frustrating it is when timelines feel unclear, particularly when you’re expecting confirmation by now.For Vuma Reach refunds, the funds typically take 7 to 15 working days to reflect, depending on the banking and payment processing cycles. Even though the refund may have been initiated earlier in the week, it can still take a few working days before it appears in your account.Once the refund has fully completed, you will receive a confirmation email from PayFast, as they handle the final payment notification.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply23 Apr 2026, 12:23
Official
Hi Mzuvukile, we hear your concern, especially since you were advised that the refund was processed on Monday and you’re still waiting for it to reflect. We understand how frustrating it is when timelines feel unclear, particularly when you’re expecting confirmation by now.For Vuma Reach refunds, the funds typically take 7 to 15 working days to reflect, depending on the banking and payment processing cycles. Even though the refund may have been initiated earlier in the week, it can still take a few working days before it appears in your account.Once the refund has fully completed, you will receive a confirmation email from PayFast, as they handle the final payment notification.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
MQ
Mzuvukile Q's updateReviewer Update
23 Apr 2026, 12:50Good Day
If I may ask when will I be receiving my refund?
If I may ask when will I be receiving my refund?
MQ
Mzuvukile Q's update23 Apr 2026, 12:50
Reviewer Update
Good Day
If I may ask when will I be receiving my refund?
If I may ask when will I be receiving my refund?
Webafrica's replyOfficial
23 Apr 2026, 12:55Hi Mzuvukile, we understand your urgency in wanting clarity on the refund timeline. At this stage, we’re unable to confirm an exact payment date as the refund process is handled directly by Vuma Reach. What we can confirm is that the standard turnaround time for these refunds is 7 to 15 working days, depending on the processing cycle. Once the refund has been completed, you will also receive a confirmation notification. Warm regards,Webafrica Crew
Webafrica's reply23 Apr 2026, 12:55
Official
Hi Mzuvukile, we understand your urgency in wanting clarity on the refund timeline. At this stage, we’re unable to confirm an exact payment date as the refund process is handled directly by Vuma Reach. What we can confirm is that the standard turnaround time for these refunds is 7 to 15 working days, depending on the processing cycle. Once the refund has been completed, you will also receive a confirmation notification. Warm regards,Webafrica Crew