mS
marius S
1 reviews | Active since Jun 2013
30 May 2015, 21:58
Intermittent slow speeds and high latency
Please could someone assist with my query, i have logged multiple faults but it seems nothing is being done to resole the issue im am not getting feedback. all I am hearing is that a call will be logged to telkom for the past 4 weeks and nothing is happening to resolve my problem. I am paying web africa to manage my line and this is not happening. im considering to cancel my account after just one month with web africa.
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Webafrica's replyOfficial
22 Jun 2015, 14:43Hello marius.smit,
We're really sorry to hear that your line issue dragged this long and apologies for lack of feedback.
With that being said, our guys were in touch and kept you in the loop telephonically and via our ticket system. Moreover, a technician was assigned to attend to your line issue and Telkom has reported that you cancelled the fault. We will leave the ticket open for just in case your line acts up again.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team
We're really sorry to hear that your line issue dragged this long and apologies for lack of feedback.
With that being said, our guys were in touch and kept you in the loop telephonically and via our ticket system. Moreover, a technician was assigned to attend to your line issue and Telkom has reported that you cancelled the fault. We will leave the ticket open for just in case your line acts up again.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team
Webafrica's reply22 Jun 2015, 14:43
Official
Hello marius.smit,
We're really sorry to hear that your line issue dragged this long and apologies for lack of feedback.
With that being said, our guys were in touch and kept you in the loop telephonically and via our ticket system. Moreover, a technician was assigned to attend to your line issue and Telkom has reported that you cancelled the fault. We will leave the ticket open for just in case your line acts up again.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team
We're really sorry to hear that your line issue dragged this long and apologies for lack of feedback.
With that being said, our guys were in touch and kept you in the loop telephonically and via our ticket system. Moreover, a technician was assigned to attend to your line issue and Telkom has reported that you cancelled the fault. We will leave the ticket open for just in case your line acts up again.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards
Mkhululi
Online Team