rT
rajan T
1 reviews | Active since Aug 2021
10 Mar 2026, 21:58
Intermittent disconnecting 10 times a day. Absolutely frustrated
I recently had a billing problem. I was being overcharged. I was called by a consultant who agreed to discount my package for the next 6 moths. From the installation, I never complained I'm quite frustrated now because my service goes off at least5 times during the evening and about the same during the day. It's most annoying when you paying a premium for something and the connection is so bad. Web africa, get your house in order because your service is atrocious and it's the worst thing to try and get hold of anyone. I waited for11 hrs before I got any response
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Webafrica's replyOfficial
11 Mar 2026, 08:52Hello Rajan. We understand how frustrating and disappointing this experience must be, especially after previously resolving a billing concern and then encountering repeated service interruptions. Dealing with frequent disconnections while relying on your connection can be extremely disruptive, and we appreciate you taking the time to share the details of what you’ve been experiencing.
Your feedback has been noted and will be passed on to our Customer Journey Team for review. Experiences like this are important for us to understand, as they help highlight areas where improvements are needed across our service and support channels. T^
Your feedback has been noted and will be passed on to our Customer Journey Team for review. Experiences like this are important for us to understand, as they help highlight areas where improvements are needed across our service and support channels. T^
Webafrica's reply11 Mar 2026, 08:52
Official
Hello Rajan. We understand how frustrating and disappointing this experience must be, especially after previously resolving a billing concern and then encountering repeated service interruptions. Dealing with frequent disconnections while relying on your connection can be extremely disruptive, and we appreciate you taking the time to share the details of what you’ve been experiencing.
Your feedback has been noted and will be passed on to our Customer Journey Team for review. Experiences like this are important for us to understand, as they help highlight areas where improvements are needed across our service and support channels. T^
Your feedback has been noted and will be passed on to our Customer Journey Team for review. Experiences like this are important for us to understand, as they help highlight areas where improvements are needed across our service and support channels. T^