Installation
I'm unhappy and disappointed with the service provider vuma Tel, I have app**** for an internet service provider and till today it has not been installed yet I was debited they keep telling me that they are escalating nothing has been done
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Webafrica's replyOfficial
03 Jun 2026, 10:03Hello Immaculate
We hear your frustration, and we understand how disappointing it is to be debited while still waiting for installation to take place. That’s not the experience we want for you, especially when you’re relying on a clear timeline for your service to go live.We can confirm that we have reached out to our Activation team, who handle all Vuma Reach fibre installation orders. They are actively reviewing your application and working with the network partners to get clarity on your installation status. You will receive an email update directly as soon as there is progress.In cases like this, delays can sometimes occur due to coordination between the fibre network provider and installation scheduling, but we are actively following up to ensure your order is prioritised and not left unresolved.We appreciate your patience while this is being addressed, and we’re here to make sure you receive a clear outcome as quickly as possible.
Warm regards,
Webafrica Crew
We hear your frustration, and we understand how disappointing it is to be debited while still waiting for installation to take place. That’s not the experience we want for you, especially when you’re relying on a clear timeline for your service to go live.We can confirm that we have reached out to our Activation team, who handle all Vuma Reach fibre installation orders. They are actively reviewing your application and working with the network partners to get clarity on your installation status. You will receive an email update directly as soon as there is progress.In cases like this, delays can sometimes occur due to coordination between the fibre network provider and installation scheduling, but we are actively following up to ensure your order is prioritised and not left unresolved.We appreciate your patience while this is being addressed, and we’re here to make sure you receive a clear outcome as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica's reply03 Jun 2026, 10:03
Official
Hello Immaculate
We hear your frustration, and we understand how disappointing it is to be debited while still waiting for installation to take place. That’s not the experience we want for you, especially when you’re relying on a clear timeline for your service to go live.We can confirm that we have reached out to our Activation team, who handle all Vuma Reach fibre installation orders. They are actively reviewing your application and working with the network partners to get clarity on your installation status. You will receive an email update directly as soon as there is progress.In cases like this, delays can sometimes occur due to coordination between the fibre network provider and installation scheduling, but we are actively following up to ensure your order is prioritised and not left unresolved.We appreciate your patience while this is being addressed, and we’re here to make sure you receive a clear outcome as quickly as possible.
Warm regards,
Webafrica Crew
We hear your frustration, and we understand how disappointing it is to be debited while still waiting for installation to take place. That’s not the experience we want for you, especially when you’re relying on a clear timeline for your service to go live.We can confirm that we have reached out to our Activation team, who handle all Vuma Reach fibre installation orders. They are actively reviewing your application and working with the network partners to get clarity on your installation status. You will receive an email update directly as soon as there is progress.In cases like this, delays can sometimes occur due to coordination between the fibre network provider and installation scheduling, but we are actively following up to ensure your order is prioritised and not left unresolved.We appreciate your patience while this is being addressed, and we’re here to make sure you receive a clear outcome as quickly as possible.
Warm regards,
Webafrica Crew