J
Jean
1 reviews | Active since Sept 2026
04 Sept 2026, 12:04
Initially after router installations and set up we had no internet
Initially after router installations and set up we had no internet. After 2 separate calls with your technicians, the last technician Hlumelo advised us of the correct procedure. Now we have internet again. Thank you very much, Jean Langguth
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Replies (1)
Webafrica's replyOfficial
04 Sept 2026, 12:21Hi Jean,
We understand how frustrating it must have been to have no internet after your router installation and then need to contact our technical team more than once. We’re pleased to hear that Hlumelo was able to identify the correct procedure, guide you through it clearly, and get your connection working again.We’ll make sure Hlumelo receives recognition for the support provided. Your feedback also highlights how important clear and consistent guidance is when customers reach out for technical assistance, and we’ll keep working towards making that experience smoother from the start.
Everything you need to manage your internet is right in your pocket with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Webafrica Crew
We understand how frustrating it must have been to have no internet after your router installation and then need to contact our technical team more than once. We’re pleased to hear that Hlumelo was able to identify the correct procedure, guide you through it clearly, and get your connection working again.We’ll make sure Hlumelo receives recognition for the support provided. Your feedback also highlights how important clear and consistent guidance is when customers reach out for technical assistance, and we’ll keep working towards making that experience smoother from the start.
Everything you need to manage your internet is right in your pocket with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Webafrica Crew
Webafrica's reply04 Sept 2026, 12:21
Official
Hi Jean,
We understand how frustrating it must have been to have no internet after your router installation and then need to contact our technical team more than once. We’re pleased to hear that Hlumelo was able to identify the correct procedure, guide you through it clearly, and get your connection working again.We’ll make sure Hlumelo receives recognition for the support provided. Your feedback also highlights how important clear and consistent guidance is when customers reach out for technical assistance, and we’ll keep working towards making that experience smoother from the start.
Everything you need to manage your internet is right in your pocket with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Webafrica Crew
We understand how frustrating it must have been to have no internet after your router installation and then need to contact our technical team more than once. We’re pleased to hear that Hlumelo was able to identify the correct procedure, guide you through it clearly, and get your connection working again.We’ll make sure Hlumelo receives recognition for the support provided. Your feedback also highlights how important clear and consistent guidance is when customers reach out for technical assistance, and we’ll keep working towards making that experience smoother from the start.
Everything you need to manage your internet is right in your pocket with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Webafrica Crew