*****ing from those who live hand to mouth

*****ing from those who live hand to mouth

We were on a month-to-month contract, which simply meant that if we didn’t pay, we wouldn’t receive any network service until we did. We then cancelled the contract — but the company failed to process the cancellation and continued debiting our account.

This happened three times. Each time we disputed it, only for them to come back through another service to make further deductions!

We reached out to their support, explained the situation, and nothing came of it. In our last interaction, the agent told us that unless we could provide proof of the cancellation conversation (even though they can clearly see on their system that the service was no longer in use), they would not escalate it further. So now, we’re left losing over R2000 to a company that thinks it’s okay to ***** from their clients. Shame on you.