Infuriating and unhelpful automated loops for Moving Homes

I’ve been a Webafrica client for more than 6 years now. I hate that you have implemented automated loops to “help” customers like me move our internet service. The service is designed so badly that I’ve been caught in a loop of automated cancellation emails without me even requesting this. To top it off, the automated emails (which I cannot reply to thanks to it being an unmanned inbox) direct me to use your WhatsApp service which is just another extremely unhelpful loop.

For over 2 weeks now I’ve been requesting to speak to your sales team, getting automated messages for almost 3 to 4 hours at a time, needing to mute the conversation because it just keeps pinging my phone. When I do get connected to an agent, they just don’t reply at all (look at ticket ***).

I’m at the point of cancelling after 6 years instead of moving just because of the extremely unhelpful and infuriating automated loops.

It’s fine if Openserve cannot supply my new home (as per your email). Vumatel can. So please do the helpful thing and switch my service to them. I wanted to be up and running by this Saturday but after trying for 2 weeks it really doesn’t look possible to even speak to a customer support person before then.

I need my current service to come to an end this Friday Close of Business and my new service to start on Saturday at the new place. That is what I initially put in place with your “moving here” service 2 weeks ago Ive tried to use your Moving Home service