Inefficient service from Webafrica

I agree whole heartedly about the pathetic repetitive jokes, sooo unprofessional. One has to listen to these jokes whilst holding on for at least 30 minutes, if you are lucky. Internet connection/email goes down on a regular basis. First I am told to change my password (??) then to reboot and remove simcard, which I do over and over and nothing changes. A fault was logged on Wednesday, I was advised it would take 24- 48 hours , nothing transpired yesterday, I contacted them again requesting that a consultant call me, which needless to say, did not materialise. Receive emails stating that a ticket has been issued and that's as far as it goes. "The previous time this happened, Mzithando assisted me, he seems to be the only consultant there with expertise. No weekend support either. My reply to the email I sent on Friday, was that they apologise that I feel this way as it is not the kind of service they strive to provide to clients. So, please Webafrica, provide the service!