Inefficient service

Shocking to have to have the same billing fight every other month without resolve. All with a robot communication system. Should one encounter a usefull agent wow otherwise one gets to chat with a new agent and having to start the whole story over again every single time… costing time n effort and frustration. The next months account is once again a surprize. I’ve made it clear time after time what I can afford yet they try the highest value deduction which I’ve made clear I can’t afford. The impact n effort to reverse the incorrect figure and and and. Useless system. Resulting in a bad credit record for me due to their inefficiency