Inefficient and Inept

Long story short.

I pay for an internet service with WA. After engaging with them for weeks about the service not working they literally had not even logged a problem. To provide context in that time Telkom had come to my house twice to confirm there were no problems with the hardware.

So after being thoroughly exasperated by it all I decided to cancel my relationship with them . Here is where things get really bad for me. At this point I still had some patience, but after this no more..

On the 27th of August I decide to cancel. First they require that I pay for August despite on having partial access to my service. They then also require a months notice, so I need to pay for another month, September where in all likelihood I will also have terrible service where I will need to phone WA just about everyday. Then they took it even further by charging me for test accounts they created while on the phone with me to test my account and try and find their error. Finally they invoice me another R999 for a router, as a clawback, which I never received.

Had it just been me cancelling of my own volition I would understand the clawback, but I am leaving because they are inept and are not providing a service I am paying a lot for. This is obviously moot however since I never received a router, a fact I managed to establish with WA after phonecall number 1000.

Save yourself the bad experience, they have nice people but clearly their technical service and know-how is not there yet. Just go to Afrihost. WA tested my line with an Afrihost account and it run perfectly.