Incredibly poor service. Zero solutioning for weeks.

Incredibly frustrated. We moved homes and all the providers stay the same, yet we've been without connection for 2 weeks. Nobody can tell us exactly what the issue is, my husband calls every day to follow up when no one came back to him, he's never yelled or swore at anyone and has decent conversations, yet they put the phone down when they realise there is no feedback. This normally takes 3hours to transfer to our name. We're still in the dark after perhaps 30 phone calls or more. Highly unhelpful staff.