incredibly infefficient

webafrica migrated their hosting to gridhost. my credit card expired, so our services were cut. I was instructed by webafrica consultant to pay outstanding amount via eft, which i did twice (for outstanding amount and future billing) and then asked if i can programmed the details. Then gridhost sent me an invoice saying account had still not been paid, and credit card was only way to pay. So i paid via credit card as well. Now i was (foolishly it seems) trying to find out if my account could be credited for the two amounts i've paid via eft. they very obligingly sent me a ticket number and a call centre number to be dialled internationally. when i select the option, it gives me the 0860 number, which i can't reach from outside of SA.