M
Marli
1 reviews | Active since May 2026
15 May 2026, 15:13
Increase in prices not communicated
Increase in prices not communicated. Only receive communication when problem. Debit order dates on the 1st of every month, but if a public holiday is on the 1st then it is not submitted again. Otherwise, good wifi signals.
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Webafrica's replyOfficial
15 May 2026, 15:22Hi Marli,
Thank you for taking the time to share this feedback with us. It’s reassuring to hear that the WiFi signal itself has been performing well, and we also understand how frustrating it can be when communication around pricing and debit order handling does not feel clear or consistent.
We appreciate you raising these points. As a standard practice, price increase notifications are communicated via email at least one month in advance, but we recognise that if this communication is missed or unclear, it can create unnecessary concern. Your feedback around communication and debit order timing will be shared with our Service Quality Team for review and improvement, as this is an important part of the overall client experience.
We’ll continue working towards improving communication and consistency so the service experience feels as seamless as the connectivity itself.
Warm regards,
Webafrica Crew
Thank you for taking the time to share this feedback with us. It’s reassuring to hear that the WiFi signal itself has been performing well, and we also understand how frustrating it can be when communication around pricing and debit order handling does not feel clear or consistent.
We appreciate you raising these points. As a standard practice, price increase notifications are communicated via email at least one month in advance, but we recognise that if this communication is missed or unclear, it can create unnecessary concern. Your feedback around communication and debit order timing will be shared with our Service Quality Team for review and improvement, as this is an important part of the overall client experience.
We’ll continue working towards improving communication and consistency so the service experience feels as seamless as the connectivity itself.
Warm regards,
Webafrica Crew
Webafrica's reply15 May 2026, 15:22
Official
Hi Marli,
Thank you for taking the time to share this feedback with us. It’s reassuring to hear that the WiFi signal itself has been performing well, and we also understand how frustrating it can be when communication around pricing and debit order handling does not feel clear or consistent.
We appreciate you raising these points. As a standard practice, price increase notifications are communicated via email at least one month in advance, but we recognise that if this communication is missed or unclear, it can create unnecessary concern. Your feedback around communication and debit order timing will be shared with our Service Quality Team for review and improvement, as this is an important part of the overall client experience.
We’ll continue working towards improving communication and consistency so the service experience feels as seamless as the connectivity itself.
Warm regards,
Webafrica Crew
Thank you for taking the time to share this feedback with us. It’s reassuring to hear that the WiFi signal itself has been performing well, and we also understand how frustrating it can be when communication around pricing and debit order handling does not feel clear or consistent.
We appreciate you raising these points. As a standard practice, price increase notifications are communicated via email at least one month in advance, but we recognise that if this communication is missed or unclear, it can create unnecessary concern. Your feedback around communication and debit order timing will be shared with our Service Quality Team for review and improvement, as this is an important part of the overall client experience.
We’ll continue working towards improving communication and consistency so the service experience feels as seamless as the connectivity itself.
Warm regards,
Webafrica Crew