RS
Richard S
1 reviews | Active since Jan 2015
03 Jun 2026, 15:49
Incorrectly billed and zero customer support
Incorrectly billed and no customer support, when I tried to reach out to customer support but they are of no help they said they charged me for the router but I send them proof that it was already payed in February then the story changes again and said I am behind a month that why they charged me. I can really not continue like this very poor support
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
03 Jun 2026, 16:15Hello Richard
Thanks for taking the time to share this with us; we can understand how frustrating it is to receive conflicting billing feedback, especially after you’ve already provided proof of payment. That kind of back and forth is not the experience we want for you. To get this properly resolved, we’ve arranged for our Retentions support team to review your profile in detail, including the router payment and billing history. They’ll be in touch with you directly to clarify the charges, correct anything that’s not aligned, and guide you on your LTE billing going forward. We want you to feel confident and in control of your account, and this will be handled with the attention it deserves. If you’re open to it, you’re also welcome to share your account details with us via private message so we can keep a close eye on the progress from our side.
Warm regards,
Webafrica Crew
Thanks for taking the time to share this with us; we can understand how frustrating it is to receive conflicting billing feedback, especially after you’ve already provided proof of payment. That kind of back and forth is not the experience we want for you. To get this properly resolved, we’ve arranged for our Retentions support team to review your profile in detail, including the router payment and billing history. They’ll be in touch with you directly to clarify the charges, correct anything that’s not aligned, and guide you on your LTE billing going forward. We want you to feel confident and in control of your account, and this will be handled with the attention it deserves. If you’re open to it, you’re also welcome to share your account details with us via private message so we can keep a close eye on the progress from our side.
Warm regards,
Webafrica Crew
Webafrica's reply03 Jun 2026, 16:15
Official
Hello Richard
Thanks for taking the time to share this with us; we can understand how frustrating it is to receive conflicting billing feedback, especially after you’ve already provided proof of payment. That kind of back and forth is not the experience we want for you. To get this properly resolved, we’ve arranged for our Retentions support team to review your profile in detail, including the router payment and billing history. They’ll be in touch with you directly to clarify the charges, correct anything that’s not aligned, and guide you on your LTE billing going forward. We want you to feel confident and in control of your account, and this will be handled with the attention it deserves. If you’re open to it, you’re also welcome to share your account details with us via private message so we can keep a close eye on the progress from our side.
Warm regards,
Webafrica Crew
Thanks for taking the time to share this with us; we can understand how frustrating it is to receive conflicting billing feedback, especially after you’ve already provided proof of payment. That kind of back and forth is not the experience we want for you. To get this properly resolved, we’ve arranged for our Retentions support team to review your profile in detail, including the router payment and billing history. They’ll be in touch with you directly to clarify the charges, correct anything that’s not aligned, and guide you on your LTE billing going forward. We want you to feel confident and in control of your account, and this will be handled with the attention it deserves. If you’re open to it, you’re also welcome to share your account details with us via private message so we can keep a close eye on the progress from our side.
Warm regards,
Webafrica Crew
RS
Richard S's updateReviewer Update
05 Jun 2026, 13:30Still no respons or any feedback from Webafrica, still waiting patiently to get the issue resolved
RS
Richard S's update05 Jun 2026, 13:30
Reviewer Update
Still no respons or any feedback from Webafrica, still waiting patiently to get the issue resolved
Webafrica's replyOfficial
05 Jun 2026, 13:52Hello Richard
ref#FRM51
We are truly sorry for the time taken with this. We are actively reviewing the latest invoice and will advise on the next steps ASAP.
Warm regards,
Webafrica Crew
ref#FRM51
We are truly sorry for the time taken with this. We are actively reviewing the latest invoice and will advise on the next steps ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply05 Jun 2026, 13:52
Official
Hello Richard
ref#FRM51
We are truly sorry for the time taken with this. We are actively reviewing the latest invoice and will advise on the next steps ASAP.
Warm regards,
Webafrica Crew
ref#FRM51
We are truly sorry for the time taken with this. We are actively reviewing the latest invoice and will advise on the next steps ASAP.
Warm regards,
Webafrica Crew
RS
Richard S's updateReviewer Update
06 Jun 2026, 13:43Honestly this is the most pathetic customer support I have ever dealt with, I tried to reach out again yesterday to the customer support to ask if there is any feedback regarding my complaint I was asked to send proof of payment for May then they said there is no double debit order after sending the statement again they just rep**** they will escalate. Is this just the way you really treat customers. And after almost a week still no feedback or response from the so called management that will keep an eye on this from the previous messages
RS
Richard S's update06 Jun 2026, 13:43
Reviewer Update
Honestly this is the most pathetic customer support I have ever dealt with, I tried to reach out again yesterday to the customer support to ask if there is any feedback regarding my complaint I was asked to send proof of payment for May then they said there is no double debit order after sending the statement again they just rep**** they will escalate. Is this just the way you really treat customers. And after almost a week still no feedback or response from the so called management that will keep an eye on this from the previous messages
Webafrica's replyOfficial
08 Jun 2026, 16:50Hi Richard
We hear your frustration, and we’re truly sorry that this experience has felt repetitive and unresolved. Having to resend documents, receive conflicting feedback, and still not get clear answers after several days is understandably upsetting. That is not the level of consistency or care we aim to provide.We want to reassure you that your matter is still being actively worked on, and it has not been forgotten or closed. The escalations raised are in progress, and the relevant teams are currently reviewing the details again to ensure accuracy around your billing and debit order query.Our teams will continue to email you directly so you remain fully informed and don’t have to keep chasing updates. The intention is to keep you in the loop with clear, structured communication until this is properly resolved.We genuinely appreciate your patience while this is being worked through, and we remain committed to getting you a clear and final outcome as soon as possible.
Warm regards,
Webafrica Crew
We hear your frustration, and we’re truly sorry that this experience has felt repetitive and unresolved. Having to resend documents, receive conflicting feedback, and still not get clear answers after several days is understandably upsetting. That is not the level of consistency or care we aim to provide.We want to reassure you that your matter is still being actively worked on, and it has not been forgotten or closed. The escalations raised are in progress, and the relevant teams are currently reviewing the details again to ensure accuracy around your billing and debit order query.Our teams will continue to email you directly so you remain fully informed and don’t have to keep chasing updates. The intention is to keep you in the loop with clear, structured communication until this is properly resolved.We genuinely appreciate your patience while this is being worked through, and we remain committed to getting you a clear and final outcome as soon as possible.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 16:50
Official
Hi Richard
We hear your frustration, and we’re truly sorry that this experience has felt repetitive and unresolved. Having to resend documents, receive conflicting feedback, and still not get clear answers after several days is understandably upsetting. That is not the level of consistency or care we aim to provide.We want to reassure you that your matter is still being actively worked on, and it has not been forgotten or closed. The escalations raised are in progress, and the relevant teams are currently reviewing the details again to ensure accuracy around your billing and debit order query.Our teams will continue to email you directly so you remain fully informed and don’t have to keep chasing updates. The intention is to keep you in the loop with clear, structured communication until this is properly resolved.We genuinely appreciate your patience while this is being worked through, and we remain committed to getting you a clear and final outcome as soon as possible.
Warm regards,
Webafrica Crew
We hear your frustration, and we’re truly sorry that this experience has felt repetitive and unresolved. Having to resend documents, receive conflicting feedback, and still not get clear answers after several days is understandably upsetting. That is not the level of consistency or care we aim to provide.We want to reassure you that your matter is still being actively worked on, and it has not been forgotten or closed. The escalations raised are in progress, and the relevant teams are currently reviewing the details again to ensure accuracy around your billing and debit order query.Our teams will continue to email you directly so you remain fully informed and don’t have to keep chasing updates. The intention is to keep you in the loop with clear, structured communication until this is properly resolved.We genuinely appreciate your patience while this is being worked through, and we remain committed to getting you a clear and final outcome as soon as possible.
Warm regards,
Webafrica Crew