Incorrect Debit of R1,750 and Request for Immediate resolution

Dear Webafrica Complaints Team,

I am writing to formally express my extreme disappointment with the service I have received from Webafrica.

An amount of R1,750 has been deducted from my bank account, whereas the agreed monthly amount that should be deducted for my service and Wi-Fi is only R750. I have not authorised this additional deduction, and I am extremely concerned as to why this amount has been taken from my account.

This is completely unacceptable, and I expect this matter to be investigated and resolved immediately. I formally request a refund of the incorrect amount deducted and expect the matter to be resolved, with the refund processed, within the next seven days.

Please provide me with a clear explanation for why R1,750 was deducted instead of the agreed R750, as well as confirmation of when the refund will be processed.

If this matter is not resolved promptly and satisfactorily, I will have no choice but to reconsider my relationship with Webafrica and cancel my Wi-Fi service in favour of another service provider.

I look forward to your urgent response and a swift resolution.

Kind regards,

Kurt Rabie