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Nick S

1 reviews | Active since Mar 2009

16 May 2016, 13:20

Incorrect billing got my account suspended

<p>Web Africa has incorrectly billed me, and after numerous attempts to try and convince them that they have made a mistake my account got suspended today.</p> <p> </p> <p>I have logged a ticket with them with more than enough detail to show that the amounts they billed me for was incorrect, on this ticket, it tooka a average of 4 to 5 days for web africa to respond.</p> <p> </p> <p>I tried phoning Web Africa on 4 occasions where I was onhold for +-15 minutes each time before I ended the call.</p> <p> </p> <p>I have now started my cancelation process with them, I just want to advice any one who is a client of WA to please check you invoices carefully and not pay blindly.</p> <p> </p> <p>I have also reported this with ICASA and waiting for my reference number. </p> <p>I will gladly share any information of this call to anybody interested.</p>

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Nick S's update24 May 2016, 10:43
Reviewer Update
Just to give a update on the status of this review. I have canceled with webafrica, and while I'm on the phone with them, they would not let me cancel due to "My account" not being paid in full. I got transferred to the billing department, where it took them 5 minutes to actually look at my invoices and realise that there was a billing mistake, which they corrected immediately, then could proceed to cancel my services. Now having problem with them releasing my domain, after 2 domain transfer request was ignored, I app**** to have the registered email changed to my personal mail adress to have the domain transferred, unfortunately I need to wait 5 days for the update to take place, but hey it a small price to pay. Anyway, im moving to Vox and holding my thumbs for better service. To the people currently with Web Africa or thinking of using their services, Just be carefull and watch you billing so they don't sneak unsuspected amounts on to you bill. We should not accept anything less than top notch service from any company. If you claim to be a industry leader proof it.