JM
Jeremiah M
1 reviews | Active since Jan 2018
31 Jan 2018, 19:28
Incorrect billing
I purchased a 20 gig top up on the 29/01/2018. The same day when I checked my usage it showed that the 20 gig was depleted. Webafrica seems to have a problem with their system and it incorrectly depletes my usage. I have brought it to Webafricas attention to no avail. I am sick of calling them. This is a recurring problem and Webafrica does not seem to help.
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
01 Feb 2018, 07:30Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,
Webafrica's reply01 Feb 2018, 07:30
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,
JM
Jeremiah M's updateReviewer Update
01 Feb 2018, 11:54Still no feedback from Webafrica. Shows how much they care about their customers.
JM
Jeremiah M's update01 Feb 2018, 11:54
Reviewer Update
Still no feedback from Webafrica. Shows how much they care about their customers.
JM
Jeremiah M's updateReviewer Update
05 Feb 2018, 06:27Webafrica does not give a damn about their customers. I am going to cancel my subscription with them.
JM
Jeremiah M's update05 Feb 2018, 06:27
Reviewer Update
Webafrica does not give a damn about their customers. I am going to cancel my subscription with them.
JM
Jeremiah M's updateReviewer Update
06 Feb 2018, 12:14Still no feedback from Webafrica. Their customer service is pathetic.
JM
Jeremiah M's update06 Feb 2018, 12:14
Reviewer Update
Still no feedback from Webafrica. Their customer service is pathetic.