Inconsistency and Bad Service Delivery

App**** for a new Fibre line/contract with Webafrica after migrating from PE to Roodepoort... My apartment has an existing fibre connection which means I do not need installation I've paid them the processing fee. So I've got an active fibre account yet I'm still waiting on my router to be delivered and after multiple back and forth calls and emails I haven't been notified as to when my router will be installed or delivered not even a call from a Technician or technical team it has been a week and after pleading with them that I work from home and need the router I get placed on hold or ignored this is pathetic service yet they are quick to take our money I must now pay the full monthly charge for an active fibre lineI can't even use

Webafrica your service in Port Elizabeth was much more efficient and reliable either give my money back or get me connected ASAP