Incomplete Refund

I'm extremely disappointed with the customer service I've received. I've been requesting a refund since 13th February 2024 and nothing has come from it. I've spoke to 3 different agents yet nothing has come from my request. Abduragmaan C, was the first one on the 13th of February, Ref#: *** which he informed me he has processed my request and it will take up to 14 business days to reflect. The second agent Sikho B informed me nothing was processed with the first agent and he will put my request forward for the refund,(*Sikho B.*: This is our chat reference : Ref#: ***). The third agent Clinton C, acknowledged the refund was submitted however until today nothing has reflected in my account as per agreement nor any communication from Webafrica/Payfast. My request has been "escalated" but nothing is done on their end. Pathetic service delivery.