*********** services from Webafrica

I'm so upset writing this review. I took out a Fibre contract with my ISP being Webafrica. Payment was done on the 9th September, installation was completed over a week later. After installation was done I had no internet for over 4 days (apparently due to connectivity within our area). I've only had internet connectivity for only a week until my line was suspended due to none payment. I call the billing department every single day but stay over the line for over 15mins and phone is never answered, i talk to your whatsapp consultants but never get my query resolved. When I log onto my Webafrica profile amount due is R0.00 so if there really is an outstanding am WHERE OR HOW DO I MAKE PAYMENT TO REINSTATE MY SERVICES?? My internet has been down for 5 days!!