***********, arrogant and unwillingness to agree to compromise

Customer services are worst - ****y and arrogant. They are not willing to listen to their customer's concern - and not just one agent, multiple as I lodged support tickets via the Web, called and even e-mailed - all responded with the same ****y, arrogant attitude - you are wrong, they are right, and so be it - deal with it!

I cancelled my service with them and return the router in its original packaging as required and stated on their website. I then received an invoice for R2,000 for the router! When I inquired, they confirmed that they received the router, the power supply and the external antennas. Yet, they invoiced me R2,000 and guess what for - the freaking Ethernet LAN cable that does not even cost R20 and can be purchased at any Computer Shop!!

I pleaded and explained that I did not withhold the cable on purpose and that was an innocent mistake. I even told them that they can charge me R100 so that they can replace it with a new cable. They refused and argued that the router cannot work without the LAN cable! REALLY - it was a LTE rooter - wireless? They also argued that their cancellation policy states that the ROOTER should be returned in its original packaging - which it was! Even wrapped in the plastic it came in! They insisted and remained arrogant that the Ethernet cable is part of the packaging - this despite explaining to them that the packing is the BOX in which the device came and that the device is fully functional without the Ethernet cable!

They refused to allow me time to return the Ethernet cable - which by the way costs more to courier back to them than to merely replace it - and debited my bank account with R2,000! The full price of the rooter - despite them actually being in possession thereof!

POORLY TRAINED AND ***********!

I will not recommend using them just for their absolute *********** "customer care" department, adding to their ****y and arrogant attitude towards their customer!