Incompetence of Webafrica

The incompetence and bad service of Webafrica is next level. I canceled my service on 5 May, after being disconnected on 1 May for no reason. They send me proof of cancelation, however, on 5 May they opened another account in my name (without my permission) just to cancel it on 10 May. I have been trying since 1 May to get any service from them, without success, which means my new ISP can not connect me. Now I'm on "call back" on their Whatsapp, which will never happen. I would definitely NOT recommend their service to anyone, as they don't have a service to provide.