Incompetence

Shocking, shocking how Webafrica treat their new clients as if we are not paying customers when you need them to fix intermittend fibre connection. Ever since the start of the contract which is almost a month later they did not manage to send out a field technician, worst is when it came to that point the tech called me, the phone rang 3 times and he dropped the call, added to that he called me after office hours. I have been struggeling through their whatsapp platform to even get this far and only to find out that the tech closed the ticket as resolved. Nothing was resolved at all and they expect me to pay for a service that I have not even had an opportunity to use. I requested a cancellation with full refund only to find that they tell me I have to pay them R999 for what I ask? This is the *** of my last communication from Webafrica.