HV
Heidi V

1 reviews | Active since Aug 2019

11 Mar 2020, 10:57

Incompetence at its best!

If I could give - stars I would. Worst Customer Service, Worst Connection and most expensive.

Webafrica.. Definition of total incompetence!

After two years with them I cancelled and moved to Home Connect ( brilliant service ) . Suddenly Web Africa bill me for Installation and connection costs of over R2700.00

After an hour on the phone and getting passed to 4 different people, the Manager comes on the line and he must have the worst customer service I have ever come across. Eventually he admits they made a mistake and will credit the installation cost.. but not the connection fee... Ummmmm. Reason.. I moved house..

No email to confirm that connection costs will be due .. no T And C... Nothing . And when I ask the manager to forward the communication sent to me.... No.. look at your emails.

Webafrica.. try to take my money and I will lay a case of ***** against you!

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