Incompetence and bad service!

I have been subscribed to Vumatel/Webafrika and I haven’t had connection for 2 days now and spent most of my morning begging for assistance with no luck. Instead I’m being told to reset, switch off and wait. I work from home and this ****ty service from them is inconveniencing me big time. They just don’t care and frankly I’m enough and I’m cancelling that ****ty provider