Incompetence

Absolutely the worst ISP in Africa. My line has been down since the 28th of August 2021. After multiple times trying to get hold of the idiots at Web africa but no luck, being the whatsapp line, telephonically or by mail. No one can see the issue on the system, **** some of you support consultants do not even know the broadband light needs to be on. Incompidant support team.

After logging calls on the whatsapp line the last being ***. I thought I was making progress. But it turns out I'm wrong, when following up on the above ref I am told this number does not exist.

Absolutely shocking service from Web africa. I have had to go and contact metro fibre (infrastructure provider) and beg them to log the call as Web africa is completely in cappible of doing this. Just to be told by metro fibre this request needs to come from Web africa, so yes the frustration is real. I'm not a difficult person but Web africa has absoutly no tacked for it clients or the skills set to deal with hundrrds of customers on a daily.

I have managed to log the call now with metro fibre byou bad mouthing this joke of a company, website Africa.

Let's see if the infrastructure provider out services the service provider? Spoiler alert, they will.

I will be cancelling my line and will not deal with a company like Web africa and neither should you as the sales department runs smoother then a babies bum but that's the end of the line for these clowns.

WORST ISP IN AFRICA