Incompetence

After explaining our situation. All to fall on deaf ears. We emailed to stop cancellation initiated by WebAfrica. All to have to pay reconnection fee and be told to pay for the month service we didn’t have internet and now for the new month. They are so unclear with their billing feature on their website and support staff are *********** and don’t actually know what they are doing. Amanda C. Was absolutely useless and sent messages that were meant for internal communication. They blame their own system and ***** the client over.