Inadequate infrastructure planning, unprofessionalism and no communication

I placed an order on the 23rd of August for a 40/10 Mbps and was told that I will need to make a payment before as they were running a special. I made a payment on the 25th of August using the link I was given and nothing was taken from my account. I queried the issue on the 28th and another link was generated and a payment was made and reflected on the 29th.

I then received a call from the Installer to setup an appointment for the 30th, the installer came and looked in the yard and went to where the pole was which is situated in the different street. The installer came back to inform me that the installation could not be done because the cable has to go through someone's yard but will ask the office to log a call for another pole to be erected.

I kept checking each week and kept on being told Vumatel has a ticket logged and they are within SLA. Fastback the story the SLA breaches on 15th of September and now when I enquire I am told that I need to speak to the neighbour to ask for his permission, meaning if I kept quiet I would have not known what was going on.

I feel like WebAfrica and Vumatel are shifting their infrastructure responsibilities to me as a customer and are trying to avoid taking responsibility of them missing the SLA. I am so annoyed.