INABILITY TO PROVIDE SUPPORT

So after a week of being sent back and forth between Vuma and Webafrica, Webafrica have finally admitted to the router being theirs. This after they have insisted the router belongs to Vuma. I need urgent technical assistance which Webafrica says they can't provide. They can't access the router because they glued it to the wall with the required information hidden behind. They say I can't get the router admin id and password, which means I have no access to any support whatsoever. If I cancel the service after the last few weeks I will be expected to pay for the same equipment. If I remove it and it gets damaged, I will also have to pay for it.