CK
Callie K
1 reviews | Active since Mar 2019
21 Apr 2026, 10:57
IN UTTER DESPERATION I COME TO THIS PLATFORM
I have made every effort to contact you through your various contact methods including a telephone call which cost me 45 minutes of holding time. I have been debited twice in one month for your services and if this is not resolved ASAP, consider your services cancelled.
I have an email from one of your staff to which I have responded - no reply. I have waited over 16 hours to enquire about service disruption and there is no one available on your chatbot, by the time I have to leave for other appointments.
The double debit occurred in November 2025
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Webafrica's replyOfficial
21 Apr 2026, 11:00Hi Carol, we understand how frustrating this has been, especially after spending time on calls, waiting on responses, and now dealing with a double debit from November 2025 without clear resolution. That level of delay and lack of feedback is not the experience that should be delivered. To get this resolved as quickly as possible, the account details will need to be verified so the billing records can be located and checked against the payments made. Please send a private message with your account number or registered email address so the matter can be traced immediately and reviewed without further delay. Once received, the billing team will be able to investigate the double debit and provide clear feedback on the next steps. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 Apr 2026, 11:00
Official
Hi Carol, we understand how frustrating this has been, especially after spending time on calls, waiting on responses, and now dealing with a double debit from November 2025 without clear resolution. That level of delay and lack of feedback is not the experience that should be delivered. To get this resolved as quickly as possible, the account details will need to be verified so the billing records can be located and checked against the payments made. Please send a private message with your account number or registered email address so the matter can be traced immediately and reviewed without further delay. Once received, the billing team will be able to investigate the double debit and provide clear feedback on the next steps. Warm regards,
Webafrica Crew
Webafrica Crew