Impossible to get support from Webafrica

It is impossible to get support from Webafrica! No access via a call centre, no email possible, no call back facility, their WhatsApp service is a joke (only way to communicate at present). Webafrica has pretty much gone down the drain since Covid started-now truly a 3rd world ISP. For my sins I have been a customer for over a decade so I should be a good judge to comment on the rapid decline of service to customers. Pretty confused how the company can survive knowing that they provide such ********** customer service. My advice to customers is never to bundle the fibre service and ISP in 1 contract. Rather select and manage the fibre service separately and select and choose an ISP separately-don't put all your eggs in 1 basket. My only option is to drive to their offices and demand a face to face meeting to sort out my problems-tried their WhatsApp option and it does not work-if there was a zero star option that would be my choice.