MW
Michael W
1 reviews | Active since Mar 2021
04 Oct 2024, 10:35
Impossible to get hold of
Please can someone from WebAfrica contact me. I am a relatively new customer and I have been trying all morning to contact you with no luck so far. I havent had internet for 24hours, you claim there is a Vuma outage but Vuma insists there isnt. Your phone lines keep dropping, your Whatsapp line is not sufficiently helpful, and now your "chat" function on your website has had me waiting for an hour with no response. This is making me think I shouldnt have moved to WebAfrica.
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Replies (4)MW
Michael W's updateReviewer Update
07 Oct 2024, 08:56Just gets worse and worse. After eventually speaking to someone and troubleshooting the issue, they first of all could find no record of the area outage I was supposedly affected by which wasnt helpful, they eventually logged a fault which they said would take 1-3 days to resolve. Then the very next morning I got an email to say that the fault and been "Closed", even though nothing had been done and it still wasnt resolved.
Later that day I again managed to speak to someone on the Whatsapp line, after them saying my service seemed to be cancelled (even though I had paid, and on the app and elsewhere it still said my service was active), then the person while checking this just dissappeared and I couldnt get back through to this person or anyone else and the Whatsapp line said I would be called back (even though this was still within their support hours), this was Saturday afternoon, Its now 09h00 on Monday morning and I am yet to hear from anyone.
I even asked two seperate agents on the whatsapp line for a supervisor to contact me to discuss this which they assured they would do but I havent heard anything.
Later that day I again managed to speak to someone on the Whatsapp line, after them saying my service seemed to be cancelled (even though I had paid, and on the app and elsewhere it still said my service was active), then the person while checking this just dissappeared and I couldnt get back through to this person or anyone else and the Whatsapp line said I would be called back (even though this was still within their support hours), this was Saturday afternoon, Its now 09h00 on Monday morning and I am yet to hear from anyone.
I even asked two seperate agents on the whatsapp line for a supervisor to contact me to discuss this which they assured they would do but I havent heard anything.
MW
Michael W's update07 Oct 2024, 08:56
Reviewer Update
Just gets worse and worse. After eventually speaking to someone and troubleshooting the issue, they first of all could find no record of the area outage I was supposedly affected by which wasnt helpful, they eventually logged a fault which they said would take 1-3 days to resolve. Then the very next morning I got an email to say that the fault and been "Closed", even though nothing had been done and it still wasnt resolved.
Later that day I again managed to speak to someone on the Whatsapp line, after them saying my service seemed to be cancelled (even though I had paid, and on the app and elsewhere it still said my service was active), then the person while checking this just dissappeared and I couldnt get back through to this person or anyone else and the Whatsapp line said I would be called back (even though this was still within their support hours), this was Saturday afternoon, Its now 09h00 on Monday morning and I am yet to hear from anyone.
I even asked two seperate agents on the whatsapp line for a supervisor to contact me to discuss this which they assured they would do but I havent heard anything.
Later that day I again managed to speak to someone on the Whatsapp line, after them saying my service seemed to be cancelled (even though I had paid, and on the app and elsewhere it still said my service was active), then the person while checking this just dissappeared and I couldnt get back through to this person or anyone else and the Whatsapp line said I would be called back (even though this was still within their support hours), this was Saturday afternoon, Its now 09h00 on Monday morning and I am yet to hear from anyone.
I even asked two seperate agents on the whatsapp line for a supervisor to contact me to discuss this which they assured they would do but I havent heard anything.
MW
Michael W's updateReviewer Update
07 Oct 2024, 13:48Still wiating on all of the above. Spoke to someone on sales line (only time you can actually speak to a person) and they said they now escalated my issue to "Critical Care" and was told they typically respond within an hour. Its now been nearly 2 hours and i havent heard anything
MW
Michael W's update07 Oct 2024, 13:48
Reviewer Update
Still wiating on all of the above. Spoke to someone on sales line (only time you can actually speak to a person) and they said they now escalated my issue to "Critical Care" and was told they typically respond within an hour. Its now been nearly 2 hours and i havent heard anything
MW
Michael W's updateReviewer Update
07 Oct 2024, 14:08The thing im irritated with now is that I gave a 2 star and not 1 star
MW
Michael W's update07 Oct 2024, 14:08
Reviewer Update
The thing im irritated with now is that I gave a 2 star and not 1 star
MW
Michael W's updateReviewer Update
08 Oct 2024, 10:42Yesterday I had three people in the sales call centre log technical call-backs for me (one of them mentioned above), the latest one (in spite of me saying how skeptical I was), promised I would get a call back by 16h30 yesterday (maybe 45 minutes after my call) its now 10h41 the next day and I am yet to hear anything from anyone
MW
Michael W's update08 Oct 2024, 10:42
Reviewer Update
Yesterday I had three people in the sales call centre log technical call-backs for me (one of them mentioned above), the latest one (in spite of me saying how skeptical I was), promised I would get a call back by 16h30 yesterday (maybe 45 minutes after my call) its now 10h41 the next day and I am yet to hear anything from anyone