Impossible to get feedback

Hi Have my ADSL lines through Webafrica. When I moved house they indicated that they can apply for the transfer, and Telkom will then do the transfer. After waiting for a month to get a date for the transfer, Telkom did not show up. I phoned Webafrica who told me that they would follow up and get a new installation date, and that they will get back to me. After a week of me having to phone them, not one person has taken the time to return my calls with some feedback. Everytime I phoned they told me I am at the mercy of Telkom, and I should just be patient. All the while I am paying for the service that I cannot use of course. After 5 days of Webafrica telling me that there is nothing they can do expedite the process, I decided to Contact Telkom directly on Friday the 6th of November. It took them 5 minutes to give me a new installation date. I informed them about what happened and lady promised to look into it. A couple of hours later, Telkom phoned me back and my lines were installed on Saturday the 7th of November. I still have not heard from Webafrica, as they promised to phone me as soon as Telkom sets a date. They probably still don't know about it.