Impossible Service Delivery

I've been trying for two days to speak to a live agent from Webafrica and keep getting redirected to their useless whattsapp chat bot. My fiber line is not activated correctly which means I have no internet and in order for Octotel to assist they need a ticket to be logged by Webafrica. Because Webafrica's wait time to speak to any real person is over 1 hour, I have to continue to wait for someone from Webafrica to respond to me via whatsapp which, at this point, could be never... Absolutely terrible service where they make it impossible to speak to a living person.