I’m very happy with the service,however, the agent was taking long to respond

Hi Simphiwe,  

Thank you for sharing your experience. We’re really glad to hear that overall you’re happy with the service and that things are working well for you when assistance is provided. 

We do understand your concern around response times. When support takes longer than expected to reply, it can feel frustrating, especially when you’re waiting for help in the moment. Your feedback around improving service speed is fair, and it highlights an important part of the customer experience that should feel consistent and responsive throughout the interaction. 

We appreciate you taking the time to point this out, and we’re glad your issue was still resolved positively in the end. 

Warm regards,
 Webafrica Crew